Refund policy

Thank you for shopping with us. We aim to provide you with the best quality products and service. If you are not fully satisfied with your purchase, please review our return guidelines below.

1. International Returns

  • Returns are accepted within 1–2 days from the date of delivery.
  • Items must be unused, in original condition, and with all tags/packaging intact.
  • Return shipping cost must be paid by the customer.
  • Once the returned item is received and inspected, your refund or exchange will be processed.

2. UAE Returns

  • Returns are accepted within 3–5 days from the date of delivery.
  • Items must be unused, in original condition, and with all tags/packaging intact.
  • UAE return shipping or pickup charges (if any) may be applicable depending on your location.

3. Non-Returnable Items

  • For hygiene and safety reasons, certain items cannot be returned, such as:
  1. Worn or used products
  2. Customized or altered items
  3. Fragrances or personal care products (if seal is broken)

4. Refund Process

  • Refunds are issued after the returned product is inspected and approved.
  • Refunds will be credited to the original payment method.
  • Shipping fees and additional charges are non-refundable.

5. Contact Us

For return requests or assistance, please reach out to our customer support team at:

Email: contact@ramzrazana.com

1. Domestic Orders (Within the UAE)

  • Returns: Accepted within 7 days of purchase.

  • Items must be in original condition, unused, and include all packaging and tags (if applicable).

  • Proof of purchase (receipt or order confirmation) is required.

  • Customers are responsible for return shipping costs, which are non-refundable.

  • To return a product, send it to:

RamzFashions
 First Industrial Street, Industrial Area 4
 Sharjah, United Arab Emirates

Note: Returns are not available for underwear or innerwear items.

 

 

2. International Orders

  • Returns: Not accepted for international shipments.

  • If a return is requested, shipping costs must be prepaid by the customer.

  • Items must meet the same conditions as domestic orders (original, unused, and with packaging).

  • Note: Returns are not available for underwear or innerwear items.

 

 

3. Exchanges

  • Exchanges are offered only for defective or damaged items.

  • To request an exchange, contact us via:

    • WhatsApp: +971 50 299 3037

    • Call: +971 50 299 3037 (10 AM – 5 PM)

    • Email: contact@ramzrazana.com

  • Once approved, send the item to:

RamzFashions
 First Industrial Street, Industrial Area 4
 Sharjah, United Arab Emirates

Note: Exchanges are not available for underwear or innerwear items.

 

 

4. Refund Policy

  • Refunds are only for eligible returns or defective/damaged items.

  • After we receive and inspect your return, we will notify you via email.

  • Approved refunds will be processed, and credit will be applied to the original payment method within 7–14 business days.

  • Shipping costs are non-refundable. Return shipping costs will be deducted if applicable.

  • Note: Refunds are not available for underwear or innerwear items.

 

 

5. Gifts

  • If an item was marked as a gift and shipped to you:

    • You will receive a gift credit for the returned item.

    • Once the return is received, a gift certificate will be issued.

  • If the item was not marked as a gift or shipped to the gift giver:

    • Refund will be issued to the gift giver, who will be notified of the return.

 

 

6. Shipping Notes

  • For items over $75, consider using a trackable shipping service or purchasing shipping insurance.

  • We do not guarantee receipt of returned items.

  • All returned items are inspected. Damaged, used, or incomplete returns will not be accepted.

 

 

7. Need Help?

For questions regarding returns, refunds, or exchanges:

  • Email: contact@ramzrazana.com

  • WhatsApp: +971 50 299 3037

  • Call: +971 50 299 3037 24/7 support